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Rx Systems- Frequently asked question section
What
does the ProScript software licence fee
include?
When
will I get my Drug tariff updates?
What
Nursing homes system do you support?
Do you provide
a multi-user option ?
Can I use my own
hardware?
What is your
recommended minimum hardware specification?
How
much training time do you recommend?
What support do
you offer?
Are you
Electronic Prescription Service (EPS) compliant?
How will Rx Systems deal with
release two?
What do I need to make my
pharmacy system EPS compliant?
Are you electronic Minor Ailment
Service (eMAS) compliant?
What do I need to make my
pharmacy System eMAS compliant?
Are you electronic Acute Medication Service (eAMS) compliant?
What do I need to meets
the requirements in Wales?
How
compliant is your system with the new contract?
Can
you help me with broadband?
How
do you back up your system?
Can you transfer
the data from my existing PMR system?
Do
you have a head office system?
What
does the ProScript software licence fee
include?
ProScript
from Rx Systems is a leading Microsoft Windows®
based pharmacy software application which
combines advanced features with a user friendly
look and feel. ProScript is intuitive to
use and has been designed to efficiently
manage the dispensary process and handle
the standard tasks that Pharmacy expects
from today's systems.
ProScript Standard features -
- English, Welsh,
and Scottish drug tariffs supported
- Multiple
prescription types
- Automatic
endorsing - maximise goods and services
provided
- End
of Month Statement (FP34)
- Patient
Medication Record and Repeat Management
System
- Order
from any major UK wholesaler and many
short line wholesalers (Please contact
us to check compliance)
- Patient
conditions - drug interactions
- Nursing
Home Monitored Dosage - all the leading
systems and configurable print runs
- Prescription
Intervention and Dispensing Error reporting
- Extensive
reports - The ProScript report generation
program is flexible and allows any defined
fields to be displayed on screen, print
or export into other applications for
further analysis
- Dictionary
of Medicines and Devices (DM&D) compliance
for the Electronic Prescription Service
(EPS)
- Medicines
Use Review - auto data population of most
up to date form
- Patient
interaction audit
Rx Systems
is continuously updating and improving its
software and delivering updates electronically
to all customers.
ProScript electronic software updates occur
after hours without the intervention of
the user.
ProScript
updates take the form of:
- Program
updates - additional features or enhancements
to the program
- Database
changes - endorsing, wholesaler, pharmaceutical
supplier or buying group changes
- Head
office policies- changes to a groups own
product file, endorsing and ordering policies
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When
will I receive my Drug tariff updates?
The Rx Systems Professional
Services Department deliver database updates
electronically to ProScript customers up
to 4 times per month and drug tariff changes
are delivered for the 1st of each month.
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What
Nursing homes system do you support?
The
ProScript monitored dosage module support
the following systems:
- Nomad
- Venalink
- Manrex
- MTS
Please
contact us if you use an unlisted variant
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Do you provide
a multi-user option?
Proscript
can run on a single computer or on multiple
workstations. We can network up to around
10 workstations using Windows XP and also
have several customers with 10+ workstations
employing various networking solutions.
We can arrange for a professional cabling
company to install CAT5 cabling. Our standard
networking package delivers a future proofed
physical network infrastructure for pharmacy.
Our engineer will install a switch or router
as required and network all workstation
PC's.
We do not recommend wireless networks for the following reasons:
The
security of wireless networks remains questionable
Wireless networks are slower than wired
networks
Wireless networks are less reliable and
harder to support
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Can
I use my own hardware?
Customers
may provide their own hardware if they wish.
We recommend a “tier 1” hardware supplier
such as Dell, IBM or Fujitsu. We will book
an engineer who will configure hardware,
install ProScript and provide training.
Please
be aware that many PC’s no longer have serial
and parallel ports. If you supply your own hardware it’s important
that you ensure that the PC you are providing
can support a serial port modem and depending
on your choice of printer you may need one
or two parallel ports.
NB. Please note that the evolution of National
IT programmes in England, Scotland and Wales
may require pharmacy system houses to "take
full ownership" of the delivery of
secure systems with data encryption and
multiple passwords for BIOS, operating system
and software. This may make the provision
of computer hardware from system houses
only, mandatory in the future.
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What
is your recommended minimum hardware specification?
For
a single system or server running up to
3 clients:
Processor: Dual Core
RAM: 1Gb
2 X 160Gb HD (RAID configured)
Network, parallel and serial cards/ports
DVD writer
17" TFT monitor
Thermal label printer (Zebra LP2844)
Dot matrix endorsing printer (Panasonic
2023 or Star SP298 dedicated endorser)
External 56K modem
Windows XP (32 bit) Professional SP2 Operating
System
For clients:
Processor: Dual Core
RAM: 1Gb
Hard disk: 80Gb HD
Network, serial and parallel cards/ports
DVD writer
17" TFT monitor
Thermal label printer (Zebra LP2844)
Dot matrix endorsing printer (Panasonic
2023 or Star SP298 dedicated endorser)
External 56K modem
Windows XP (32 bit)Professional Operating
System
NB. We do not recommend the Star SCP700
combined printer.
For larger network systems please contact
our sales team and we will provide details
of recommended hardware on a case by case
basis.
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How much training time do you recommend?
We provide one day for set
up and training time for all systems. One
day equates to around 6 hours on site. Our
field based engineer will be on site for
10am and will leave site at around 4pm.
The set up and configuration of 2 systems
generally takes 2-3 hours, which leaves
2-3 hours for training.
If you have not used ProScript before, 2-3
hours will be sufficient to go through the
basics of labelling, entering new patients,
amending details, ordering, system start
up and close down. If you need to go through
Monitored Dosage Systems and/or more advanced
features we recommend booking a further
2-3 hour training session.
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What
support do you offer?
Rx
Systems' Helpdesk staff are trained and
experienced in the advanced functions of
the ProScript application, networking, communications
(analogue and broadband), and Microsoft
software.
The Rx Systems Help Desk hours are:
Monday
to Friday 8.30am – 6:00pm
Saturday 9:00am
– 1:00pm
All
customers using hardware supplied by Rx
Systems are provided with 8 hour fix hardware
maintenance cover.
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Are
you Electronic Prescription Service (EPS)
compliant?
Rx
Systems’ ProScript system is compliant for
release 1 of EPS and has full deployment
authority.
Delivering
EPS as a workable well managed solution
for pharmacy is a complex area and will
involve many changes in terms of support,
hardware and working practices.
EPS
is to be deployed in two releases with release
one involving paper and electronic systems
working side by side and extending from
the initial implementation sites to cover
practices and pharmacies throughout England. The main objective of
this phase is to ensure the IT infrastructure
is in place.
Release two will involve digital signatures
and electronic reimbursement, the paper
script may no longer be the legal document
and patients can begin nominating pharmacies.
Rx
Systems has achieved Service Management
Accreditation. This a CfH requirement before
any software supplier can contact the National
Service Desk on your behalf. This will allow
us to report and progress any problems with
the EPS service to the National Service
Desk.
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How
will Rx Systems deal with release two?
Rx Systems
has coverage in all of the PCT’S selected
for piloting EPS release 2. We are working
closely with CFH and are at the leading
edge of delivering release 2 to ProScript
customers
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What
do I need to make my pharmacy system EPS
compliant?
As
a quick summary delivering EPS to your pharmacy
involves the following:
Compliant
PMR software and message broker
Suitable computer hardware
Dedicated telephone broadband line (via
Securnet/NUMARKnet)
Managed BT authorised router
Smart card readers for each unit
Bar code scanner for each unit
Asset management software – antivirus/disaster
recovery/software management.
EPS
is often over simplified in terms of software
compliance. We will ensure that the impact
of EPS, on professional and commercial functionality,
and your current working practices is kept
to a minimum.
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Are
you electronic Minor Ailment Service (eMAS)
compliant?
Yes;
ProScript has passed the “Fit for Purpose
test” as set by the SEHD. The eMAS module
is currently installed and working in all
of our Scottish sites.
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Are you electronic Acute Medication Service (eAMS) compliant?
Yes;
all Rx Systems customers in Scotland
are eAMS compliant and are processing eAMS
ETP prescriptions, receiving their eAMS
funding
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What
do I need to make my pharmacy System eMAS/eAMS
compliant?
A
quick summary of what you need for eAMS
compliance:
Connection
to N3 (Provided by NHS Scotland)
PC running windows 2000 or XP Professional
Dual tray laser printer
Compliant PMR software and barcode scanner(s)
Digital Certificate
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What do I need to meets the requirements in Wales?
The Welsh
Assembly’s Primary Care IM & T programme
is responsible for delivering the IM &
T requirements of Primary Care Contractors
in Wales.
A two
phased approach will take place:
Phase 1
The pharmacy contract delivered an IT investment of £2600 over 2005/2006.
All pharmacies had to ensure that
their IT hardware and software meets the
requirements of the Programme as follows.
-
Latest
version of dispensing software appropriate
for Welsh requirements.
-
Fit
for purpose Hardware.
-
Managed
service:
a.
Anti-virus
b.
Remote
Back up
c.
Asset
management software
d.
Remote
access
-
Web
browser facility
-
Capable
of receiving weekly DM & D updates
-
Secure
approved network connectivity
An ongoing
payment of £200 per month is available to
fund a secure N3 connection.
Community pharmacies need to ensure that
they have the following:
-
A secure,
dedicated broadband line from an accredited
N3 aggregator.
-
Managed
Cisco router
-
Managed
connectivity package, including Installation,
network configuration and support.
Phase 2
Release 1- 2D Barcoded prescriptions
Release 2- Transmission of Pharmacy
Claims.
Additional
investment in IM & T - £1,000 Allowance
– which has been paid to pharmacies in Wales
will support the purchase of 2D barcode
scanners and additional software and system
functionality.
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How
compliant is your system with the pharmacy
contract?
During
the development of ProScript we have taken
into consideration the future requirements
to record new information during the dispensing
process such as: dispensing errors; prescription
intervention reporting; and minor ailments.
A pharmacy can demonstrate compliance to the Pharmacy Contract by using
the ProScript system, the software’s core
functionality meets the essential service
criteria. All data input and tasks carried
out by a user within the ProScript system
are recorded, generating a complete system
and professional audit. Rx System’s development
team are currently working towards ensuring
ProScript achieves advanced and enhanced
service compliance.
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Can
you help me with broadband?
Rx
Systems partners with N3 accredited aggregators
securnet/NUMARKnet and as a ‘one stop’ solution
provider will manage all hardware and connectivity
requirements. We offer a full installation
and support service to ProScript customers
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How
do you back up your system?
ProScript
customers can back up their systems using
rewritable CD’s and we also provide Pharmacy
dataSAFE as standard. Pharmacy dataSAFE
ensures automated, encrypted, secure off-site
daily data backups. This backup method is
more efficient than tapes, disks or CD’s.
A daily incremental back-up is encrypted
and transmitted via securnet/NUMARKnet to
a dedicated server.
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Can
you transfer the data from my existing PMR
system?
Data
transfer is often required for pharmacies
wishing to change systems.
The
transfer of data to a new ProScript system
is an important and complex process. Different
pharmacy systems use a wide range of data
structures, operating systems and storage
mechanisms. Our procedures have been designed
to ensure that the transfer runs as smoothly
as possible, to populate your ProScript
system with as much data as possible.
The
amount and quality of data that we can transfer
depends on the current system you are using,
please contact our sales team for further
details.
We
offer data conversions for the following
systems:
·
PSL
Analyst
·
MEDIPhASE
·
Eclipse
·
LINK
Script2 & LINK Evolution
·
Nexphase
·
Pharmacy
Manager
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Do
you have a head office system?
ProManager
is a flexible head office program which
collates all branch data from ProScript
and allows reports to be viewed or printed
at the group head office. ProManager can
be loaded onto a head office server, ensuring
full access and control of group data, and
facilitating data protection compliance.
ProManager
can also be used to define and implement
group policies, ensuring branches comply
with group buying, dispensing and endorsing
policies.
A
standard list of reports is provided with
ProManager but groups can also produce their
own bespoke reports with any industry standard
reporting package.
Information
from ProManager can be exported into other
applications such as Microsoft Excel or
CSV files for further analysis. Bespoke
interfaces can also be written for Sage
Line 50, or Sage Line 100.
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